Last Updated: 18 July 2026

At Shairaa, we make every effort to ensure that your order reaches you safely and matches the product selected by you. This Return, Exchange, Refund and Cancellation Policy explains the conditions and process applicable to purchases made through our website.

By placing an order with Shairaa, you agree to the terms stated in this Policy.

1. Return Policy

Shairaa offers a 3-day return period from the date of delivery.

A return request must be submitted within 3 calendar days or 72 hours of successful delivery. Requests submitted after this period may not be accepted.

The delivery date recorded by our courier or logistics partner will be treated as the official date of delivery.

Return Eligibility

To be eligible for a return:

• The product must be unused, unworn, unwashed and undamaged;
• The product must not have been altered, resized, repaired or modified;
• All original tags, labels and protective coverings must remain attached;
• The original box, pouch, invoice, certificates and packaging must be returned;
• Any complimentary product, free gift or promotional item supplied with the order must also be returned;
• The product must be securely packed to avoid damage during reverse transit; and
• The return request must be approved by Shairaa before the product is sent back.

Products showing signs of use, scratches, stains, perfume, cosmetic residue, moisture exposure, intentional damage or improper handling will not be accepted.

Submitting a return request does not automatically mean that the return has been approved. All returns are subject to inspection and quality verification by Shairaa.

2. Initiating a Return

To request a return, please use the following page:

Initiate a Return or Exchange

You may also contact us at hey@shairaa.com within the applicable return period.

Your request should include:

• Customer’s full name;
• Order number;
• Registered mobile number and email address;
• Product requested for return;
• Reason for return;
• Clear photographs of the product;
• Photographs of the shipping package and shipping label; and
• A clear, continuous and unedited unboxing video, wherever applicable.

Incomplete requests may take longer to process.

3. Mandatory Unboxing Video

A clear, continuous and unedited unboxing video is required for claims involving:

• A damaged product;
• A broken product;
• A missing product;
• An empty package;
• An incorrect product;
• An incorrect quantity;
• A tampered package; or
• A product materially different from the item ordered.

The video must:

• Begin before the outer shipping package is opened;
• Clearly show the shipping label;
• Show all sides of the sealed package;
• Capture the complete opening process without cuts, pauses or edits; and
• Clearly show the product and the claimed issue.

Edited, paused, incomplete or recorded-after-opening videos may not be accepted as sufficient evidence.

The absence of an unboxing video may affect our ability to verify and approve a damaged, missing, tampered or incorrect-product claim. This requirement does not limit any right that cannot legally be excluded.

4. Return Charges

For returns requested due to personal preference, change of mind, incorrect size selection or any reason not attributable to Shairaa, a reverse shipping and handling fee of ₹199 will be deducted from the refundable amount.

The original shipping charge, cash-on-delivery fee, convenience fee and gift-wrapping fee, where applicable, are non-refundable.

No reverse shipping charge will be applied if Shairaa confirms that:

• An incorrect product was delivered;
• A defective product was delivered;
• The product was damaged before delivery;
• An incorrect size or variant was dispatched by Shairaa; or
• An item was missing from the package.

5. Exchange Policy

Shairaa offers a 7-day exchange period from the date of delivery.

An exchange request must be submitted within 7 calendar days of successful delivery.

The product must satisfy all return eligibility conditions stated in this Policy.

Exchange may be requested for:

• A different available size;
• A different available colour or variant;
• Another product of the same value; or
• A different product, subject to payment or refund of the applicable price difference.

All exchanges are subject to product availability.

Exchange Charges

A reverse shipping and handling fee of ₹199 may apply where the exchange is requested because of:

• Incorrect size selected by the customer;
• Change of preference;
• Change of colour or design;
• Personal suitability; or
• Any other reason not attributable to Shairaa.

No exchange charge will apply where Shairaa confirms that an incorrect, defective or damaged product was delivered.

Only one exchange per product or order may be permitted unless otherwise approved by Shairaa.

6. Exchange Price Difference

If the replacement product is more expensive than the originally purchased product, the customer must pay the difference before the replacement is dispatched.

If the replacement product is less expensive, the difference may be:

• Refunded to the original payment method;
• Transferred to the customer’s verified bank account or UPI ID; or
• Issued as store credit with the customer’s consent.

Applicable reverse shipping or handling charges may be deducted before calculating the difference.

7. Exchange Processing Time

Once the returned product is received and passes our quality inspection, the approved exchange will ordinarily be processed within 7 to 10 business days.

Delivery of the replacement product may take an additional period depending on:

• Product availability;
• Customer location;
• Courier serviceability;
• Public holidays;
• Weather conditions; and
• Other logistical circumstances.

If the requested replacement is unavailable, the customer may be offered:

• Another available product;
• A refund;
• Store credit; or
• An opportunity to wait for restocking.

8. Quality Inspection

Every returned or exchanged product will undergo a quality inspection after it reaches Shairaa.

The inspection may verify:

• Whether the correct product was returned;
• Whether tags and packaging are intact;
• Whether the product has been used or worn;
• Whether any component is missing;
• Whether the product has been intentionally damaged;
• Whether the claimed defect is present; and
• Whether the request complies with this Policy.

Shairaa may reject the return or exchange if the product:

• Fails the quality inspection;
• Has been used or worn;
• Is returned without original packaging or tags;
• Is damaged due to improper handling;
• Is different from the product originally delivered;
• Is returned outside the applicable period; or
• Falls within a non-returnable category.

If a return is rejected after inspection, the product may be sent back to the customer. Additional shipping charges may apply.

9. Refund Policy

Refunds will be initiated only after:

1. The return request is approved;
2. The product is received by Shairaa;
3. The product passes the quality inspection; and
4. Applicable deductions are calculated.

Approved refunds will ordinarily be initiated within 7 business days after completion of the quality inspection.

Refund Method

For prepaid orders, the refund will generally be issued to the original payment method used for the purchase.

For cash-on-delivery orders, the refund will be transferred to the customer’s verified:

• Bank account; or
• UPI ID.

The customer may be required to provide:

• Account holder’s name;
• Bank account number;
• IFSC code;
• Bank name;
• UPI ID; and
• Any additional information reasonably required for verification.

Shairaa will not be responsible for delays or failed transfers caused by incorrect bank or UPI details provided by the customer.

10. Refund Deductions

Depending on the reason for return, the following may be deducted from the refund:

• ₹199 reverse shipping and handling fee;
• Original shipping charges;
• Cash-on-delivery charges;
• Convenience or platform charges;
• Gift-wrapping charges;
• Discounts that are no longer applicable after a partial return;
• Value of an unreturned free gift;
• Damage caused during customer-arranged return shipping; and
• Any other charge disclosed before the return is approved.

Where the complete order is returned, promotional discounts may be recalculated based on the products retained by the customer.

11. Refund Processing by Banks

After Shairaa initiates a refund, it may take additional time for the amount to appear in your account.

The final processing time depends on the customer’s:

• Bank;
• Card issuer;
• Payment gateway;
• UPI provider; or
• Financial institution.

Shairaa cannot control delays occurring solely within a bank or payment network but will provide reasonable transaction details to assist the customer.

12. Non-Returnable and Non-Exchangeable Products

The following products may not be eligible for return or exchange unless they are defective, damaged or incorrectly supplied:

• Earrings, nose pins and other pierced jewellery for hygiene reasons;
• Customised or personalised products;
• Products altered or resized at the customer’s request;
• Products marked “Final Sale” or “Non-Returnable”;
• Gift cards or store-credit vouchers;
• Free gifts and complimentary products;
• Products purchased through unauthorised sellers;
• Products damaged due to improper use or care;
• Products without original tags or packaging;
• Products showing signs of wear;
• Products exposed to water, perfume, chemicals or cosmetics; and
• Products returned after the applicable return or exchange period.

A sale or discounted product will be eligible for return or exchange only if its product page or promotional terms do not state that it is a final-sale or non-returnable product.

13. Minor Product Variations

Minor variations in the following will not ordinarily be treated as defects:

• Colour;
• Stone placement;
• Pattern;
• Texture;
• Polish;
• Finish;
• Measurements;
• Product weight; and
• Handcrafted detailing.

Product colours may also appear differently because of photography, lighting and individual screen settings.

However, a return may still be requested within the applicable return period, subject to the eligibility conditions and applicable reverse shipping fee.

14. Damaged or Incorrect Products

If Shairaa confirms that a damaged, defective or incorrect product was delivered, we may offer:

• A free replacement;
• An exchange;
• A full refund; or
• Another appropriate resolution.

The complaint must be submitted within 24 hours of delivery, together with the required unboxing video and supporting photographs.

The product, original packaging, shipping label and all accessories must be retained until the claim is resolved.

Please do not use or attempt to repair a damaged or incorrect product.

15. Missing Product or Empty Package Claims

A missing-item or empty-package complaint must be submitted within 24 hours of delivery.

The customer must provide:

• A continuous unedited unboxing video;
• Photographs of the package;
• Photographs of the shipping label;
• Details of the missing product; and
• Any additional evidence requested during investigation.

Such claims may be verified with the courier, warehouse records, package weight and dispatch information before a resolution is issued.

16. Reverse Pickup

Where reverse pickup is available, Shairaa or its logistics partner will attempt to collect the approved product from the original delivery address.

The customer must:

• Keep the product packed and ready;
• Return all original packaging and accessories;
• Be available at the agreed pickup address; and
• Hand over only the approved product.

The courier may make a limited number of pickup attempts.

If reverse pickup is unavailable or repeatedly unsuccessful, the customer may be asked to self-ship the product to the address provided by Shairaa.

17. Self-Shipping

A product must not be self-shipped without prior written approval and return instructions from Shairaa.

When self-shipping an approved return:

• Use a reliable and trackable courier service;
• Pack the product securely;
• Retain the shipping receipt;
• Share the tracking details with Shairaa; and
• Do not write directly on the original product packaging.

Shairaa will not be responsible for a customer-arranged return shipment that is lost, damaged or delivered to an incorrect address.

Any reimbursement of self-shipping charges must be approved in writing before shipment.

18. Cancellation Policy

An order may be cancelled within 24 hours of placing the order or before it is dispatched, whichever occurs first.

A cancellation request must be submitted through:

Request Order Cancellation

You may also email hey@shairaa.com with your order number and cancellation request.

Submitting a request does not guarantee cancellation. The cancellation will be effective only after confirmation from Shairaa.

19. Orders That Cannot Be Cancelled

An order cannot ordinarily be cancelled after it has:

• Been processed for fulfilment;
• Been packed;
• Been dispatched;
• Been handed over to a courier;
• Entered production or customisation;
• Been altered or resized;
• Been marked as a final-sale order; or
• Otherwise become irreversible.

Customised, personalised, altered or made-to-order products may not be cancelled once work has begun.

20. Cancellation Refunds

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

The refund will ordinarily be initiated within 5 to 7 business days after cancellation approval.

Payment-gateway, convenience or other non-refundable charges may be deducted only where disclosed and legally permissible.

No refund is required for an unpaid cash-on-delivery order that is cancelled before dispatch.

21. Cancellation After Dispatch

Orders that have already been dispatched cannot be cancelled through the normal cancellation process.

If a prepaid order is refused at delivery or returned to origin:

• Forward shipping charges;
• Return-to-origin shipping charges;
• Cash-on-delivery charges, where applicable; and
• Other actual logistics expenses

may be deducted from the refundable amount where legally permissible.

The remaining amount, if any, will be processed only after the parcel is returned to and inspected by Shairaa.

Repeated refusal or non-acceptance of cash-on-delivery orders may result in:

• Suspension of cash-on-delivery availability;
• Requirement of prepaid payment for future orders; or
• Restriction of the customer account.

22. Cancellation by Shairaa

Shairaa may cancel an order where:

• The product is unavailable;
• There is an inventory error;
• There is an obvious pricing or listing error;
• Payment is unsuccessful or reversed;
• Customer verification is unsuccessful;
• The delivery address is incomplete or unserviceable;
• Fraudulent or suspicious activity is detected;
• The order violates applicable purchase limits;
• The customer misuses a promotion or offer; or
• Fulfilment is prevented by circumstances beyond our reasonable control.

If Shairaa cancels a successfully paid order, the applicable amount will be refunded without a cancellation charge.

23. Promotional and Bundle Orders

For products purchased as part of a bundle, combo, “Buy One Get One,” multi-buy offer or promotional set:

• The complete bundle may be required to be returned;
• Partial returns may not be permitted;
• The promotional discount may be recalculated;
• The value of retained products may be adjusted to their regular or applicable individual price; and
• Free gifts must be returned with the order.

If a free gift is not returned, its listed or reasonable value may be deducted from the refund.

24. Fair Usage and Policy Abuse

Shairaa may refuse or restrict returns, exchanges or cash-on-delivery facilities where it reasonably identifies:

• Excessive or repeated returns;
• Return of used or substituted products;
• False damaged-product claims;
• Manipulation of unboxing videos;
• Repeated refusal of deliveries;
• Misuse of promotional offers;
• Fraudulent transactions; or
• Other abuse of this Policy.

Any restriction will be applied reasonably and will not limit mandatory consumer rights.

25. Policy Changes

Shairaa may update this Policy to reflect changes in its products, operations, courier arrangements, commercial terms or applicable law.

The updated Policy will be published on this page with a revised “Last Updated” date.

The policy applicable to an order will ordinarily be the version published at the time the order was placed, except where a change is required by law or is more favourable to the customer.

26. Contact Us

For return, exchange, refund or cancellation requests, contact:
Email: hey@shairaa.com

Please mention your order number in the subject line of your email.