FAQ's
1. Are Shairaa products anti-tarnish?
Yes. Most of our jewellery is crafted using premium anti-tarnish materials designed for long-lasting shine. To maximise its lifespan, we recommend avoiding direct contact with water, perfumes, chemicals and excessive moisture.
2. Is your jewellery suitable for daily wear?
Absolutely. Many of our designs are created for both everyday styling and special occasions. Please refer to the product description for specific usage recommendations.
3. What materials do you use?
Material varies by design and is always mentioned on the respective product page. We use high-quality materials selected for durability, finish and everyday comfort.
4. How do I choose the correct bangle size?
Each bangle product includes a size guide to help you find the perfect fit. If you still need assistance, feel free to contact our support team before placing your order.
5. What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
6. Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available for most serviceable locations across India. Availability depends on your PIN code and order value.
7. How long does shipping take?
Orders are usually processed within 1 business day.
Estimated delivery:
- North India: 3–4 Business Days
- South India: 4–5 Business Days
- West India: 4–5 Business Days
- East India: 4–6 Business Days
- North-East India: 5–7 Business Days
8. Is shipping free?
Yes. We offer free standard shipping across India unless otherwise mentioned during checkout.
9. Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email, SMS or WhatsApp.
10. Can I cancel my order?
Yes. Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever happens first.
11. Do you accept returns?
Yes. We offer a 3-day return policy from the date of delivery, subject to our Return Policy and product eligibility conditions.
12. Can I exchange my product?
Yes. Eligible products can be exchanged within 7 days of delivery, subject to stock availability and our Exchange Policy.
13. How long does a refund take?
Once your returned product passes our quality inspection, approved refunds are usually initiated within 7 business days.
14. What if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery with your order number, clear photographs and an unboxing video. Our team will investigate and provide a suitable resolution.
15. Why is an unboxing video required?
An unboxing video helps us quickly verify claims relating to damaged, missing or incorrect products and ensures a fair resolution for both the customer and Shairaa.
16. Will the jewellery look exactly like the pictures?
We make every effort to display products as accurately as possible. However, slight differences in colour may occur due to lighting, photography and individual screen settings.
17. Is your jewellery waterproof?
No. We do not recommend wearing jewellery while bathing, swimming or exposing it to excessive water, perfume or chemicals, as this may reduce its lifespan.
18. Do you ship internationally?
At the moment, Shairaa primarily ships within India. International shipping may be introduced in the future.
19. How can I contact Shairaa?
For general support, email us at hey@shairaa.com.
For legal notices or grievances, contact legal@shairaa.com.
20. Why choose Shairaa?
Because we believe jewellery should be beautiful, dependable and worth wearing more than once. Every piece is carefully selected, quality checked and packed with attention to detail before it reaches you.